Medallia Mobile 3 3.18.1

Medallia Mobile 3 3.18.1

Medallia – Freeware – Android iOS
out of 692 votes
Latest Version
3.18.1
Safe to install

Medallia Mobile 3: Elevate Your Customer Experience on the Go

David Fischer

Medallia Mobile 3 provides a robust platform for capturing and analyzing customer feedback in real-time, enabling businesses to enhance their service quality and responsiveness.
2025 Editor's Rating
VERY GOOD User Rating

Medallia Mobile is an essential tool for rapidly addressing customer feedback. With its new role-based dashboards, streamlined workflows, and built-in alerts, it empowers your workforce to promptly respond to trends and feedback in real-time.

By bringing the customer experience to employees at all levels through an intuitive interface, Medallia Mobile cultivates a culture of listening and responding to feedback. With the ability to access critical information anywhere, anytime, it becomes a natural part of daily operations.

Role-based dashboards provide instant access to relevant and finely-tuned customer experience metrics for every employee. It enables users to close the loop quickly via email and phone, call customers back and record call results, reply to emails efficiently with starter templates or forward them to colleagues, view, close, or reopen alerts, optimize case management actions, and assign cases to users and/or roles. The mobile and web interfaces have a consistent look and feel with common modules and user-defined filters.

The self-service administration feature makes it easy to set up and build dashboards for each role, ensuring that every employee is aligned with their most critical customer experience metrics. Furthermore, users can review individual customer feedback, gaining a deeper understanding of each response by exploring related case management activities.

Medallia Mobile 3 is designed using the Medallia Alchemy design system, offering users a consistent and significantly improved user experience across mobile and desktop platforms. Moreover, it supports Single Sign-on, Pincode/Touch ID, and Enterprise Mobility Management platforms for streamlined user access management throughout your organization.

Download Medallia Mobile 3 today to unleash the potential of your mobile workforce with real power in their hands.

About Medallia:

Medallia Mobile provides access to Medallia's Enterprise Feedback Management solutions trusted by Global 2000 companies worldwide to track customer satisfaction.

Medallia's solutions empower companies to collect, monitor, and take action on feedback from customers, partners, and employees. Their clientele spans global financial services, retail, high-tech, business-to-business, and hotel companies.

Overview

Medallia Mobile 3 is a Freeware software in the category Business developed by Medallia.

The latest version of Medallia Mobile 3 is 3.18.1, released on 09/02/2024. It was initially added to our database on 10/28/2023.

Medallia Mobile 3 runs on the following operating systems: Android/iOS.

Users of Medallia Mobile 3 gave it a rating of 4 out of 5 stars.

FAQ

What is Medallia Mobile 3?

Medallia Mobile 3 is a mobile application developed by Medallia that allows users to collect and analyze customer feedback on-the-go.

How do I download Medallia Mobile 3?

You can download Medallia Mobile 3 from the Apple App Store for iOS devices or Google Play Store for Android devices.

What features does Medallia Mobile 3 offer?

Medallia Mobile 3 offers features such as real-time feedback collection, analytics dashboards, customizable surveys, and the ability to respond to customer insights from your mobile device.

Is there a cost associated with using Medallia Mobile 3?

The cost of using Medallia Mobile 3 depends on your organization's subscription with Medallia. Please contact Medallia's sales team for detailed pricing information.

Can I use Medallia Mobile 3 offline?

Yes, you can collect feedback offline in Medallia Mobile 3, and the data will sync once you are connected to the internet.

What types of businesses can benefit from Medallia Mobile 3?

Medallia Mobile 3 is suitable for businesses of all sizes across various industries that wish to gather and analyze customer feedback effectively.

Is training provided for new users of Medallia Mobile 3?

Yes, Medallia provides training resources and support for new users to help them get started with the app.

Can I customize surveys in Medallia Mobile 3?

Yes, you can customize surveys within the app to fit your specific customer feedback needs.

What kind of customer feedback can I collect using Medallia Mobile 3?

You can collect various types of feedback including satisfaction ratings, open-ended responses, NPS (Net Promoter Score), and more.

Who should I contact for support with Medallia Mobile 3?

For support with Medallia Mobile 3, you can contact Medallia's customer support team through their website or the app.


David Fischer

David Fischer

I am a technology writer for UpdateStar, covering software, security, and privacy as well as research and innovation in information security. I worked as an editor for German computer magazines for more than a decade before joining the UpdateStar team. With over a decade of editorial experience in the tech industry, I bring a wealth of knowledge and expertise to my current role at UpdateStar. At UpdateStar, I focus on the critical areas of software, security, and privacy, ensuring our readers stay informed about the latest developments and best practices.

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