Medallia Mobile 3 3.18.1

Medallia Mobile is an essential tool for rapidly addressing customer feedback. With its new role-based dashboards, streamlined workflows, and built-in alerts, it empowers your workforce to promptly respond to trends and feedback in real-time.

By bringing the customer experience to employees at all levels through an intuitive interface, Medallia Mobile cultivates a culture of listening and responding to feedback. With the ability to access critical information anywhere, anytime, it becomes a natural part of daily operations.

Role-based dashboards provide instant access to relevant and finely-tuned customer experience metrics for every employee. It enables users to close the loop quickly via email and phone, call customers back and record call results, reply to emails efficiently with starter templates or forward them to colleagues, view, close, or reopen alerts, optimize case management actions, and assign cases to users and/or roles. The mobile and web interfaces have a consistent look and feel with common modules and user-defined filters.

The self-service administration feature makes it easy to set up and build dashboards for each role, ensuring that every employee is aligned with their most critical customer experience metrics. Furthermore, users can review individual customer feedback, gaining a deeper understanding of each response by exploring related case management activities.

Medallia Mobile 3 is designed using the Medallia Alchemy design system, offering users a consistent and significantly improved user experience across mobile and desktop platforms. Moreover, it supports Single Sign-on, Pincode/Touch ID, and Enterprise Mobility Management platforms for streamlined user access management throughout your organization.

Download Medallia Mobile 3 today to unleash the potential of your mobile workforce with real power in their hands.

About Medallia:

Medallia Mobile provides access to Medallia's Enterprise Feedback Management solutions trusted by Global 2000 companies worldwide to track customer satisfaction.

Medallia's solutions empower companies to collect, monitor, and take action on feedback from customers, partners, and employees. Their clientele spans global financial services, retail, high-tech, business-to-business, and hotel companies.